Priority Shipping with DHL Express, Fastway, StarTrack Courier, FedEx, Toll, Australia Post & TNT. Signed For 1st Class Delivery. Fully track-able. No signature required upon collection.
Orders placed by 04:00 pm EDT Monday through Saturday will ship the same day (excluding holidays).
Orders placed after 4:00 pm EDT will ship on the NEXT business day.
Express shipping is overnight(24hrs)
Standard delivery is 3 business days.
Express order typically delivers within above durations at most from ship date,
However delivery dates provided are estimates, and not guaranteed.
All parcels are discreet and secure.(Jiffy bags & Boxes or Envelopes).
Standard Shipping is chargeable on all orders.
Express Delivery Service available for extra fee.
All local orders should arrive in 5 days no matter the situation.
Orders within New Zealand, Fiji & New Caledonia, Papua New Guinea are usually delivered within 3 to 7 business days. All parcels are dispatched in secure, discreet and unbranded packaging.
Please contact us if your item has not been delivered within 5 working days within the Australia or 7 working days for the rest of the world and we will see into it. Please include your order ID and tracking number in your message to us.
Returns & Replacements
In the unlikely event that you receive the wrong product or shipment does not meet your expectation, simply notify us so we can arrange an exchange. This will be processed as soon as we have received and checked the incorrect product. Due to the nature of the business, Once your order has left our facility you will not qualify for any refund or return. So please bear in mind that all sales are FINAL. You have from the time of purchase to the time of dispatch to cancel or amend your order. A 10% surcharge will apply to any cancellation.
When making a purchase on our site the transaction might be international. To rectify this issue, We have amended alot of payment options.
Tracking your order
You can simply track your order from our website directly and get the relevant tracking information or log in to your preferred courier website and track shipment, view your order status. You will also receive an email, once your package is shipped, detailing the tracking info (if optional). If you need any assistance feel free to contact us. If you don’t receive an email following the order process, please check your Junk Mail folder.
Guaranteed Delivery (tracked orders only).
If by any chance, your order hasn’t arrived within 5 business days, you’ll qualify for a free reship (tracked orders only). However, if the product has been confiscated by customs, We will offer a reship as we thrive to send all orders 100% discreet. Please note that we DO NOT offer a reship service to Norway, Sweden, Finland or Kuwait– Due to the higher proportion of customs confiscations, you order from these countries at your own risk.
We do offer interstate and world wide shipping which is very SAFE-RELIABLE-DISCREET and We give guarantee that your order will make it through customs of your country.
NB: For complicated products restricted as per individual state laws;
- Double Vacuum Seal and Stealth Package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers,
- If your shipment does not arrive we can provide you with proof of shipment and you are compensated but will give no refunds unless it is our error.
- Stuff is professionally wrapped into an oily plastic, no smell, no x-ray penetration and cannot be detected even with the ION scanner. then packaged into a PlayStation or X-box carton so buyer receives stuff as though receiving a newly ordered game.
- We do also send customized packages (diplomatic sealed ) which evade all custom checks. To avoid crushing, items will come in small packages. Many concentrates such as hash and amber glass can be mailed via a flat envelope.
- We must be alerted within 24 hour from the delivery time, if anything is missing from the order, or if a product is defective. We cannot accept any notifications after 24 hours
- NB ~ Make sure there are no errors with your email address, shipping address and phone number we don’t want orders shipped to the wrong addresses or to the wrong persons.
- 100% Risk free and Safe delivery to both Home and P.O Box Addresses.